Don’t Let Fear of COVID-19 Prevent You from Seeking Urgent or Emergency Care

Gregory Sorensen, MD, EVP, Chief Medical Officer, Tower Health

Debra Powell, MD, Division Chief, Infectious Diseases & Medical Director, Infection Prevention, Tower Health

We understand that concern about COVID-19 might make you feel anxious about coming to come to the hospital right now. If you need urgent or emergency care, however, delaying the care that you need could be more harmful. If you or a loved one is experiencing symptoms consistent with life-threatening situations like heart attack or stroke, or needs emergency surgery, please do not delay treatment.

At Tower Health, we are passionate about the health and well-being of our communities and we are committed to serving as your partner in healthcare. We strongly urge you to seek care for conditions or diagnoses that are urgent or emergent. Tower Health is here for you in facilities that are clean and safe.

Tower Health is taking many precautions to make our facilities as safe as possible for the people who need to visit us for care. Below are just some of the steps we are taking to keep our hospitals, physician offices, urgent care centers, and other clinical areas clean, safe, and ready for those who need them:

  • Robotic ultraviolet disinfection: Tower Health is one of only a few local health systems with a robot at each of our hospitals that delivers virus-killing ultraviolet energy from floor to ceiling in our Emergency Departments, operating rooms, and patient care areas.
  • Rigorous cleaning and disinfecting: Our outpatient facilities, physician offices, and other public areas undergo rigorous cleaning and disinfecting several times per day—exceeding CDC and DOH guidelines. Our operating rooms undergo “terminal” cleaning after each case—the most thorough cleaning level.
  • Screenings for caregivers, patients and visitors: We continue to screen our staff for COVID-19 symptoms before each shift. All patients are screened before their surgery, procedure, or office visit, and we continue to restrict and screen visitors at our facilities.
  • Requiring face masks: All patients are asked to wear face masks and staff are provided with the appropriate personal protective equipment as recommended by state and federal health authorities.

Enhanced social distancing: Our waiting rooms and patient care areas have put enhanced social distancing practices in place. We are also staggering procedure times to facilitate this effort.

Tower Health is committed to keeping our patients and community the healthiest they can be. We will continue to exercise the highest levels of caution and diligence in creating and maintaining a healthcare environment that is safe for you and your loved ones.

You also have options to get care via your phone, tablet, or computer. Click here to read our post on telehealth and virtual healthcare services currently being offered at Tower Health, and visit to read more about our carefully-designed, phased plan for resuming other programs and services.

We will continue to explore new and innovative ways to provide care for you and your families as we work together to safely recover from the COVID-19 pandemic. When you must come to a Tower Health urgent care center or emergency department, you can do so with confidence.