Published on April 09, 2020

Tower Health Adds Virtual Care from Teladoc Health to Provide On-demand Access to Care

West Reading, PA., April 9, 2020 - Tower Health announces today that it is adding virtual care capabilities to help address its community's COVID-19 needs, as well as other healthcare conditions. Tower Health has implemented the Teladoc Health virtual care platform to provide 24/7 on-demand care, enabling its employees, patients and the broader community to seek quality, affordable care from the comfort of their home.

"It is imperative that we continue to practice social distancing to stop the spread of COVID-19 in our communities," said Charles F. Barbera, MD, Vice President, Pre-Hospital and Unscheduled Care at Tower Health. "By offering virtual visits we continue to protect the health of our providers and our community members by keeping otherwise healthy patients at home and keeping potentially infected individuals out of general care facilities, preventing putting others at risk."

Virtual visits with physicians are available 24/7 for just $45 and is payable at the time of the visit. Commonly treated conditions for virtual visits include:

  • Cold and flu symptoms
  • Respiratory Infection
  • Pink Eye
  • Bronchitis
  • Urinary Tract Infection
  • Rashes
  • Seasonal Allergies

Any individual concerned about COVID-19 infection can access the Virtual Care by TDH platform via their mobile app, website or phone for a clinical assessment and guidance on next steps. If appropriate, patients will be directed for COVID-19 testing at an inpatient facility or one of Tower Health's assessment sites.

Interested individuals can speak with a physician via one of the following three access points. When asked for an access code, simply type in or provide TOWER:

  • Download the "Virtual Care by TDH" app in the Apple or Google Play store.
  • Launch the service at VirtualCarebyTDH.com.
  • Call 855-511-6502. (Due to the high demand for healthcare nationwide, patients are experiencing longer than usual wait times when utilizing the toll-free number. Please feel free to utilize the mobile app or website for on-demand virtual visits.)

Questions and additional information about OnDemand Virtual Care by TDH can be directed to TeleHealth@TowerHealth.org.

About Tower Health

Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people. With more than 14,000 team members, Tower Health consists of Reading Hospital in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; Pottstown Hospital in Pottstown; and St. Christopher's Hospital for Children, a partnership of Tower Health and Drexel University in Philadelphia. It also includes Reading Hospital Rehabilitation at Wyomissing; Reading Hospital School of Health Sciences in West Reading; home healthcare services provided by Tower Health at Home; and a network of 22 urgent care facilities across the Tower Health service area. Tower Health offers a connected network of 2,200 physicians, specialists, and providers across more than 230 convenient locations. For more information, visit towerhealth.org.

About Teladoc Health

A mission-driven organization, Teladoc Health, Inc., is successfully transforming how people access and experience healthcare, with a focus on high quality, lower costs, and improved outcomes around the world. Ranked #1 among direct-to-consumer telehealth providers in the J.D. Power 2019 U.S. Telehealth Satisfaction Study, the integrated services from Teladoc Health include telehealth, expert medical services, AI and analytics, and licensable platform services. With more than 2400 employees, the organization delivers care in 175 countries and more than 40 languages, partnering with employers, hospitals and health systems and insurers to transform care delivery. For more information, please visit www.teladochealth.com or follow @TeladocHealth on Twitter.